I’ve been thinking a lot about timing and results lately. More time can’t be created, and in the end, from a business perspective, it’s results that ultimately matter.

7 months into a new role with a growing organization I’m asking myself “what have you accomplished” thus far, and how are you prioritizing your time?

Helping to lead an organization dead set on being Numero Uno in our space is SO gratifying! Everyone is challenged to raise the bar at every touchpoint. We use words like...

A lost fork, a practical lesson in hospitality.

Spoiler alert, while the fork in this post might be viewed as a metaphor it was also a tangible, real-life example of the power of the hospitality experience!
Last Saturday was a HOT one! 90+ degrees in the shade and not a cloud in sight. The scene was a prestigious 250-acre horse farm / polo ground. The event, a wedding for a lovely couple and 60 of their closest friends and relatives. The bride said Yes, everyone enjoyed the cocktail...

“Starting” is where our thoughts turn into ideas. Energy creates movement, its channeled in a direction and Voila! We are off to the races.

I find that starting little things is easy. Bigger things, not so much.

Starting is the first step on the journey towards doing something. Starting something takes guts. It takes vision. Our brains tell us it’s too risky, it’s too early (or late), too difficult, or maybe it’s just 2:30! Those little voices in our head can often psyche us out of...

Always answer your phone. I’ve learned that good things can happen when you do so.

An amazing opportunity came my way several weeks ago when I was asked to join a local nonprofit team dedicated to supporting the beleaguered hospitality industry. We’ve all seen the empty dining rooms, bars, cafes and catering venues. Operating these businesses was hard enough. They needed a pandemic like a tooth extraction! Such a challenging time to be a foodservice operator.

Taking the lead on engagement,...

The crippling effects of Covid19 on our industry and society in general have been well catalogued. While the full story remains a work in progress it has become pretty clear that this is (at the very least) the SECOND greatest story ever told! When did we first begin to hear about the “Corona virus”? How much longer will we focus all of our personal & professional energy on Covid19?  I can't say for certain but will share that I have definitely had my fill of the daily briefing!  Figured...