Always answer your phone. I’ve learned that good things can happen when you do so.

An amazing opportunity came my way several weeks ago when I was asked to join a local nonprofit team dedicated to supporting the beleaguered hospitality industry. We’ve all seen the empty dining rooms, bars, cafes and catering venues. Operating these businesses was hard enough. They needed a pandemic like a tooth extraction! Such a challenging time to be a foodservice operator.

Taking the lead on engagement,...